Photo display problems

Discussion in 'Forum Announcements and Feedback' started by emery, Oct 28, 2015.

  1. wcutler

    wcutler Renowned Contributor Forums Moderator VCBF Cherry Scout 10 Years

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    Wow. I've only looked at a few BPotD pages and the one of Mariko's that was dropping thumbs; those looked good. And one of the Guangxi postings with 36 photos. I had a 3-second wait for one of the photos. I have not been complaining about 3-second waits.

    What was it that needed to be done?
     
  2. Daniel Mosquin

    Daniel Mosquin Renowned Contributor UBC Botanical Garden Forums Administrator Forums Moderator 10 Years

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  3. Daniel Mosquin

    Daniel Mosquin Renowned Contributor UBC Botanical Garden Forums Administrator Forums Moderator 10 Years

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    It does seem snappier to me.
     
  4. vitog

    vitog Well-Known Member

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    In my case there is a huge difference as of today. Ever since the switch to XenForo software, I've been able to open perhaps only 10-20% of the photos by clicking on thumbnails. Now they all seem to work, typically in less than one second. There was an improvement in the last week or two, but a quick test just now worked 100%. I used Chrome on Windows 10.
     
  5. Daniel Mosquin

    Daniel Mosquin Renowned Contributor UBC Botanical Garden Forums Administrator Forums Moderator 10 Years

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    That's great (should also point out that this has nothing to do with the forums software--and, if this resolves it, it wasn't even the server configuration, but rather a network setup issue) @emery, how is it working for you?
     
    Last edited: Mar 1, 2017
  6. emery

    emery Well-Known Member Maple Society 10 Years

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    From here, fixed! I'm at a fast network location, though it never worked this well even here. Just tried a bunch of cases, saw zero probs even in the viewer.

    I'll check it this WE when I'm back in the country, where it was _really_ broken. But I'm very optimistic based on what I see here.

    Thanks!

    -E
     
  7. Daniel Mosquin

    Daniel Mosquin Renowned Contributor UBC Botanical Garden Forums Administrator Forums Moderator 10 Years

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    Ok, I'm re-enabling something which may slow things down again (but not as much as before), but makes things safer overall. I can still do speed tweaks, just check again to make sure everything still works.
     
  8. emery

    emery Well-Known Member Maple Society 10 Years

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    This is great. Have just verified it at my "slow connection" location. I saw zero problems with either the viewer or opening in a new tab.

    I think this is a huge thing, I got the impression (maybe just me) that traffic on the Maple forum was way down since the switchover, and I had put it down to the image problems (as well as having been off the air for a while, of course).

    So congratulations, and thanks again for all the hard work involved in getting this fixed!

    -E
     
  9. emery

    emery Well-Known Member Maple Society 10 Years

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    Slightly different problem, this with uploads. I hadn't noticed this before so I think it is new.
    I typically drag and drop images. They take a while to upload but all get there eventually. Today though, after 2 images the rest were simply discarded. This happened on 2 posts successively in the "First to leaf out" maple thread.
    I then tried to upload using the "upload a file" button. None of my pictures appeared, I think because my camera saves images with a JPG suffix, i.e. all upper case. (It's a Canon, so probably a pretty common problem). I was unable to change the filter, and unwilling to rename the images. :)

    The long and short is that after a frustrating time I only managed to upload a few images.

    -E
     
  10. Daniel Mosquin

    Daniel Mosquin Renowned Contributor UBC Botanical Garden Forums Administrator Forums Moderator 10 Years

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    All I can suggest is to forward these along to my email address and I'll ask Wendy if she's up to doing a comprehensive testing with them (busy time of year for both of us).
     
  11. wcutler

    wcutler Renowned Contributor Forums Moderator VCBF Cherry Scout 10 Years

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    Yes, willing. When you forward them, make sure to send them in some way that maintains the file size. Or I've set up a Dropbox folder; you can PM me your email address and I will invite you to use it.
     
  12. emery

    emery Well-Known Member Maple Society 10 Years

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    OK, the files are too large to email, so I'll PM you Wendy. Very busy here too, so may not be super fast. In order to replicate the situation you'll have to throttle the upload speed to 256kb which is all I get here in the sticks.

    I tried to reply earlier but got an "unexpected database error" hopefully just a glitch or maintenance.

    -E
     
  13. wcutler

    wcutler Renowned Contributor Forums Moderator VCBF Cherry Scout 10 Years

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    We have the dropbox set up, but I'm wondering about the files sizes comment. One of my new scouts was unable to upload a 2mb file to the forums, got a message, though, that it was too large. I had trouble with his photo myself, figured that it was the dimensions that might have been too large. When he reduced that, his photos were ok. Speaking of that, @Daniel, where is the list of allowable file sizes? I've looked everywhere I can think of.

    We all had the "unexpected database error" last night; glad that's fixed.
     
  14. emery

    emery Well-Known Member Maple Society 10 Years

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    I thought, as with Facebook, the files were automagically resized (scaled) and saved with an appropriate resolution when uploading. Pretty sure that's been my experience, anyway I haven't gone to higher res pics or anything.
     

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