Error Message when trying to upload file

Discussion in 'How to Use the Forums' started by willi2, Aug 2, 2020.

  1. willi2

    willi2 Active Member

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    I'm trying to upload a photo the same way I have uploaded others today, same phone (iPhone X), same OS, etc. but I'm getting this message. Is there anyone that can help me understand what it wants me to do? I took a screenshot, but the thumbnail is very tiny...not sure if it will show up properly.

    Thanks for any help!
     

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  2. wcutler

    wcutler Esteemed Contributor Forums Moderator VCBF Cherry Scout 10 Years

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    Well, your posting demonstrates that you know how to upload a photo, and I have seen your other postings, in which the filetype (the last bit after the dot) is jpeg. In the file above showing the error message, the filetype is png, which also works here. The error message shows the filetype as heic, which is not a filetype that is recognized here (I am really assuming that, because that's what the error message says - I haven't tried to look for the list). My eyes glaze over when I read this page: Open HEIC File, but it might have some info that tells you how your phone managed to save that one photo in that format, and how you can convert it to jpg.
     
  3. willi2

    willi2 Active Member

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    Thank you...I’ll try to figure it out t9morrow
     
  4. wcutler

    wcutler Esteemed Contributor Forums Moderator VCBF Cherry Scout 10 Years

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  5. willi2

    willi2 Active Member

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    Ah..thank you...good thing I like puzzles. Thanks for your help!
     
  6. wcutler

    wcutler Esteemed Contributor Forums Moderator VCBF Cherry Scout 10 Years

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    I did check. The allowed photo extensions (filetypes) are png, jpg, jpeg, jpe, gif.

    I don't know if these specs vary by user or apply to everyone, as they seem different from what another user ran into last year:
    Maximum Dimensions: 4,000px x 4,000px
    Maximum File Size (MB): 15 MB

    For video, the allowed extensions are avi, m4v, mov, mp4, ogg, webm, wmv
     

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